Birth Certificates – Birth registration, travelling with a newborn, and birth certificate application.

Ontario Health Card (OHIP) – Applying for an Ontario Health Card at ServiceOntario centres.

Ontario Photo Card – Government-issued photo ID for people over 16 years who don’t drive.

Police and Criminal Records – Police and criminal records checks through Ottawa Police Services.

Social Insurance Number (SIN) Cards – Eligibility and Application Information from Service Canada.


Action Housing – Assists low-income individuals and families with rental housing; includes an Info-Logement section with FAQs.

Ancoura – Provides stable, affordable housing and a supportive community for adults living with a mental illness.

Co-operative Housing Association of Eastern Ontario (CHASEO) Directory – List of housing co-operatives in the city, organised by location.

Food Banks – Link to Ottawa e-bluebook’s full listing of food banks in Ottawa.

Gignul Non-Profit Housing – Assists Aboriginal people at risk of losing their housing, or those who are currently homeless. E

Housing Help – A one-stop housing information and assistance agency for all Ottawa residents.

Inuit Non-Profit Housing (no website) 613-741-1449 – Offers rent-geared-to-income housing for Inuit in the Ottawa area. Inuit are given priority, after which Métis and Status Indian applicants are considered.

Ontario – Landlord & Tenant Board 1-888-332-3234 – Provides information about the Residential Tenancies Act (RTA) and to resolve disputes between most residential landlords and tenants.

Operation Come Home – Housing Works – A program for at-risk or homeless youth age 16 and up to work with a housing worker in order to find and maintain safe and affordable housing.

Ottawa Community Housing Corporation – OCH provides and maintains safe and affordable housing; offers a broad range of market rent  opportunities and homes available with rent subsidies.

Social Housing Registry (City of Ottawa) – Maintains the central waiting list for people applying for rent-geared-to-income (RGI) housing in Ottawa.

The Ottawa Mission – Those who use The Ottawa Mission can rely on a warm place to sleep, nutritious meals every day, clothing, clean shower facilities and free toiletries. We also offer housing support to those committed to turning their lives around.

The Well/La Source – Food Program – Hospitality including light breakfast and a nutritious hot lunch served between 12:00 noon and 1:00 p.m. daily, and an emergency food cupboard.


Andrew Fleck Child Care Services – Operates 11 programs in 6 locations, providing a continuum of child care, information, support and early years services.

Childcare – Link to Ottawa e-bluebook’s full listing of childcare in Ottawa.

Childcare Information Centre – Information and referral service on early learning and child care; manages the Child Care Centralized Waiting List for the City of Ottawa.

City of Ottawa – Childcare Subsidy Program – Available to families living in Ottawa who demonstrate a financial need and a recognized need for childcare; includes a Childcare Subsidy Calculator.

Ottawa Inuit Children’s Centre – OICC serves Inuit children and youth from birth to 13 years of age and their families in the City of Ottawa.

Parent Resource Centre – Offers information on Ottawa resources for parents, caregivers and those who support them (programs, workshops and where to get parenting help).

The Well/La Source – Individual support for women in finding resources to assist in making safe and healthy choices regarding relationships and parenting.


City of Ottawa – Accessing Dental Care – or call 311 – Includes information on Healthy Smiles Ontario (HSO), Children in Need of Treatment (CINOT), Dental for adults and seniors with low income, Community denture program and Free dental screenings.

City of Ottawa – Finding Healthcare – or call 311 – Link to Ottawa’s health and support services, including emergency resources, finding a family doctor, hospitals and walk-in clinics, community health and resource centres, provincial, local and financial resources.

Healthcare in Ontario – Ontario Ministry of Health and Long-Term Care provides information on healthcare in Ontario in 27 languages.

Ontario – The Trillium Drug Program – TDP helps people who have high prescription drug costs relative to their household income. It covers all drugs approved under the Ontario Drug Benefit (ODB) program.

Ontario Health Insurance Plan – Ontario Ministry of Health and Long-Term Care pays for a wide range of medically-necessary services  through OHIP.

Sandy Hill Community Health Centre – Oasis Program – A specialized program providing medical and social services for people living with, or concerned about, HIV and/or hepatitis C.

Wabano Centre for Aboriginal Health – Wabano offers a full medical clinic, mental health clinic, community and cultural programs along with community outreach for Ottawa’s aboriginal population.

For Mental Health resources, please go to the Supporting Clients in Crisis page.


Catholic Family Services – Provides counselling to individuals, couples, families and groups in crisis and/or in need of support.

Family Services Ottawa – Offers counselling and support services to anybody in Ottawa.

Jewish Family Services – The Counselling Group – Counselling and support services for children, individuals, couples and families; offered in English, French, Spanish, Hebrew, Arabic and Armenian.

Youth Services Bureau – Youth & Family Counselling – Counselling services to young people (aged 12 to 20) and their families, including family counselling and individual counselling to the youth or their parent(s)

Check EAP Programs – Clients should check if they can access services through a family member’s Employment Assistance Program.


Clinique juridique francophone de l’Est d’Ottawa – Offers legal advice and assistance in French through the Vanier Community Service Centre. F

Community Legal Education Ontario – CLEO provides legal information for low-income Ontario residents on issues such as social assistance, tenants’  and workers’ rights, immigration and refugee law.

Law Society of Upper Canada – Information and tools to individuals determine their legal requirements and find the right lawyer or paralegal.

Legal Aid Ontario – Provides legal assistance to low-income Ontario residents.

Ligne d’information juridique 1-877-500-4508 – Offers legal information in French (run by the Vanier Community Service Centre). F

Ottawa Legal Aid Services – Free legal help and education for low-income Ottawa residents.

The Reach Lawyer Referral Program – Assists people with disabilities in dealing with legal issues generally relating to disability.

The Well/La Source – Group and legal support for women around addictions, social reintegration, and mental illness.

University of Ottawa Community Legal Clinic – Staffed by lawyers and law students, provides public legal education, legal advice, representation at court for a variety of civil and tenant-related matters.

West End Legal Services of Ottawa – A community legal clinic that has been serving low income residents, who live in the west end of Ottawa.

Youth Justice Services – Offers expert and effective youth justice services (knowledge, training and counselling) through the Youth Services Bureau.

Please go to the Persons in the Criminal Justice System page for more information around legal assistance.